TERMS AND CONDITIONS
Last updated: October 2025
Welcome to The North Hill Hotel and New Chapter website. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a booking or using our services.
1. General Information
The North Hill Hotel and New Chapter (“we,” “our,” or “us”) operates this website to provide information about our hotel, restaurant, and related services. By using the site, you accept these terms in full. If you disagree with any part of these terms, please refrain from using the website.
2. Bookings and Reservations
All reservations made through our website, by phone, or in person are subject to availability and confirmation.
A valid credit or debit card is required to secure your booking.
Rates quoted are per room, per night, and include VAT unless otherwise stated.
We reserve the right to change rates, offers, and availability without prior notice.
Check-in time is from 3:00 pm, and check-out is by 11:00 am unless otherwise agreed.
Early check-in or late check-out requests are subject to availability and may incur an additional fee.
3. Cancellations and No-Shows
Cancellation terms may vary depending on the rate or package selected at the time of booking.
For standard bookings, cancellations made less than 48 hours before the scheduled arrival date may incur a charge equivalent to the first night’s stay.
In the event of a no-show, the full amount of the booking may be charged.
Special event or promotional rates may carry separate cancellation policies; please check your booking confirmation for details.
4. Payments
Payment is required at check-in unless stated otherwise.
We accept major credit and debit cards.
All transactions are processed in GBP (£).
Any additional charges incurred during your stay (e.g., meals, drinks, damages) must be settled upon check-out.
5. Restaurant Reservations (New Chapter)
Reservations at New Chapter Restaurant are recommended to ensure availability.
If you are unable to attend your reservation, please cancel at least 24 hours in advance.
We reserve the right to charge a cancellation or no-show fee for late cancellations.
Allergies or dietary requirements must be communicated at the time of booking or upon arrival.
6. Guest Conduct
We strive to maintain a peaceful and welcoming environment for all guests. We reserve the right to refuse accommodation or service to any person whose conduct is deemed inappropriate, abusive, or disruptive.
7. Liability
While every care is taken to ensure guests’ safety and comfort, The North Hill Hotel and New Chapter cannot accept responsibility for loss or damage to personal property unless caused by our negligence.
Guests are responsible for any damage caused to the property or its contents during their stay.
8. Website Use
The content on this website is provided for general information purposes only.
We make every effort to ensure that all information, images, and prices are accurate, but occasional errors or omissions may occur.
We reserve the right to update or modify website content, services, or terms at any time without prior notice.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
11. Contact
If you have any questions about these Terms and Conditions, please contact us at: The North Hill Hotel and New Chapter 51 North Hill, Colchester, Essex, CO1 1PY Email: info@thenorthhillhotel.co.uk Phone: +44 (0)1206
